Master the Mindset Shift

Transition from support agent to leader with Viking wisdom

Navigate Common Challenges

Learn to balance doing vs. leading and manage former peers effectively

Utilize Essential Systems & Tools

Master the leadership compass and performance dashboards like a Viking

About the Viking Leadership Course

Welcome to the Viking Leadership Odyssey, a course designed to prepare you for your first 30 days as a support leader. Learn valuable lessons from Viking leadership principles to navigate new waters and emerge as a confident captain. Overcome common challenges and master essential systems to lead your team effectively.

Craig Munson: Your Viking Mentor in Customer Support Leadership

Valhalla awaits fellow leader! I'm Craig Munson, and I'm here to help you navigate the ever-changing tides of customer support. Join me on the Viking Leadership Odyssey, a journey of discovery and mastery. As your Viking mentor, I'll share the secrets I've learned from 30+ years of experience (and a few hard-won battles). My courses combine practical skills with the spirit of Viking exploration, helping you build a support team that's as strong and resilient as a longship. Let's set sail together and conquer the challenges of customer support!

Curriculum: Leadership Foundations

3 Chapters · 17 Lessons

  1. 1

    Module 1: Setting Sail

    1. (Included in full purchase)

      The Mindset Shift

    2. (Included in full purchase)

      Essential Systems

    3. (Included in full purchase)

      Quick Win Activities

    4. (Included in full purchase)

      Module 1 Quiz

    5. (Included in full purchase)

      Downloadable Lesson Companion

  2. 2

    Module 2: Your First Crew Meetings

    1. (Included in full purchase)

      Preparing for Individual Voyages

    2. (Included in full purchase)

      The Art of a Listening Leader

    3. (Included in full purchase)

      Navigating Challenging Waters

    4. (Included in full purchase)

      Module 2 Quiz

    5. (Included in full purchase)

      VIKING LEADERSHIP ODYSSEY

  3. 3

    Module 3: Daily Leadership - Commanding the LongShip

    1. (Included in full purchase)

      Building a Mighty Crew

    2. (Included in full purchase)

      Crew Communication

    3. (Included in full purchase)

      Monitoring the Voyage

    4. (Included in full purchase)

      Module 3 quiz

    5. (Included in full purchase)

      The Herald-s Scripts Communication Templates

    6. (Included in full purchase)

      StarCharts Navigation for Support Leaders

    7. (Included in full purchase)

      Daily Viking Leadership Checklist

Ready to Take Command?

Start your leadership voyage today and become a confident captain in just 30 days

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